Shipping Policy

Shipping Origin

All orders are shipped from our U.S. warehouse.
We currently provide delivery services only to the United States, Canada, and the United Kingdom.
This ensures fast and reliable delivery and the best shopping experience for our customers. As our business grows, we plan to expand shipping to more countries in the future.

Processing Time

Orders placed from Monday to Friday will be processed and shipped within 1–2 business days after order confirmation.
Orders placed on Saturday or Sunday will be shipped on the next business day (Monday).
We do not process or ship orders on weekends or public holidays.

Shipping Carriers

We partner with trusted logistics providers including USPS, GOFO, and UniUni to ensure safe and timely delivery.

Estimated Delivery Time & Shipping Rates

🇺🇸 United States

  • Standard Shipping (2–5 Business Days) – $4.99

  • Express Shipping (1–3 Business Days) – $6.99

  • Economy Shipping (5–8 Business Days) – $19.90

  • Free Shipping on Orders Over $39

🇨🇦 Canada

  • Express International (1–5 Business Days) – $10.99

  • Free Shipping on Orders Over $50

🇬🇧 United Kingdom

  • Express International (1–5 Business Days) – $10.99

  • Free Shipping on Orders Over $50

Shipping Coverage

We currently ship only to the United States, Canada, and the United Kingdom.
If your country is not yet covered by our logistics network, we’ll notify you immediately and help adjust your order accordingly.
We limit our delivery regions to ensure fast, secure, and high-quality service for all customers.

Customs Duties & Taxes

For international orders (Canada & UK), import duties, taxes, or customs fees may apply and are the responsibility of the customer.
These charges are not included in our shipping rates and are determined by local customs authorities.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number.
You can track your shipment at www.17track.net using your tracking number.

Address Changes

Address modifications can only be made before 11:00 PM (PDT) on the same day the order is placed.
To update your shipping address, please contact us at info@adorancelash.com as soon as possible.

Common Questions

Can items be shipped to an address other than my credit card billing address?
Yes. You can specify a different shipping address during checkout.

How are shipping fees calculated?
Shipping fees are based on your location, shipping method, and total order value. Free shipping is available for eligible orders that meet our minimum purchase requirements.

What happens if my order is delayed?
Delivery times may vary depending on the carrier and destination. We are not responsible for delays caused by carrier issues, customs clearance, or extreme weather conditions.

What should I do if I don’t receive my package?
Please contact us at info@adorancelash.com with your order number. We’ll help you investigate the issue with the carrier and provide support.

Do you ship on weekends or holidays?
Generally, we do not ship orders on weekends or public holidays. However, in special cases or during peak seasons, some orders may be processed and shipped earlier depending on warehouse availability.

Contact Us

If you have any other questions regarding shipping, please contact us anytime at:
📧 info@adorancelash.com
📱 WhatsApp: +86 152 6920 6768
We’re always happy to help! 💌